Title:  Senior Facilities Management Supervisor

Job Summary

The Senior Facilities Management Supervisor supervises day-to-day facilities maintenance and workplace operations across assigned corporate premises to ensure safe, reliable, functional, and service-ready environments. The role leads maintenance technicians and coordinates service providers, monitors preventive and corrective maintenance, conducts facility and quality inspections, supports space and move-add-change requirements, and ensures timely resolution of customer requests. The position safeguards operational continuity by controlling work quality, resources, records, safety practices, audit readiness, and continual improvement across facilities management activities.

Job Responsibilities 1

1. Facilities Operations Supervision
Supervise daily facilities management and maintenance activities across assigned corporate premises, allocate work to technicians and service providers, monitor execution, and ensure facilities, equipment, and building services remain safe, functional, and available to support business operations.

2. Preventive and Corrective Maintenance
Develop, coordinate, and monitor preventive maintenance schedules and corrective work requirements for building systems, equipment, and facilities assets; review recurring defects and outstanding work orders, and follow through on corrective actions to reduce breakdowns and operational disruption.

3. Facility Inspection and Quality Control
Conduct periodic inspections of facilities, equipment, completed work, and service-delivery areas to identify defects, maintenance needs, unsafe conditions, and quality gaps; document findings and verify that remedial actions are completed to the required standard.

4. Technical Troubleshooting and Support
Provide practical technical guidance and hands-on support to maintenance technicians during installation, maintenance, fault diagnosis, and troubleshooting activities, escalating complex or specialist requirements through the appropriate channels when necessary.

5. Team Leadership and Capability Development
Provide day-to-day supervision, direction, coaching, and constructive feedback to assigned technicians; reinforce work standards, share technical knowledge, support capability development, and promote accountable, collaborative, and service-focused performance.

6. Safety, Compliance and Work Control
Act as a visible safety ambassador by enforcing safe systems of work, required permits, risk controls, personal protective equipment, and site procedures; address unsafe acts or conditions promptly and support compliance with applicable company and regulatory requirements.

7. Resource and Contractor Coordination
Prioritize maintenance requirements and coordinate personnel, tools, materials, spare parts, contractors, and access arrangements under routine and high-pressure conditions to support timely work completion, efficient resource use, and continuity of facilities services.

8. Customer Request and Service Resolution
Ensure assigned teams and direct reports respond to internal customer requests within required timeframes, communicate progress clearly, verify satisfactory closure, and use service feedback to improve responsiveness and support a consistently positive workplace experience.

9. Space, Move-Add-Change and Workplace Support
Coordinate assigned move-add-change activities, workspace readiness, minor relocations, and space-management support in collaboration with relevant stakeholders, ensuring requirements are planned, controlled, documented, and delivered with minimal disruption to occupants.

10. Audit, Reporting and Continual Improvement
Maintain accurate maintenance records, inspection findings, work-order updates, service reports, and compliance evidence; support internal and external audits, evaluate facilities processes and procedures, and recommend practical improvements that strengthen efficiency, quality, control, and service delivery.

Job Responsibilities 2

Additional Responsibilities 3

Job Knowledge & Skills

1. Facilities Operations Knowledge
Strong understanding of day-to-day facilities operations, building services, maintenance workflows, operational priorities, and the service requirements needed to maintain safe and functional corporate premises.

2. Maintenance Planning and Prioritization
Ability to assess defects and service requirements, prioritize preventive and corrective work, organize available resources, and maintain delivery focus during competing or high-pressure operational demands.

3. Team Supervision and Coaching
Ability to direct technicians, communicate clear expectations, provide practical coaching and enriched feedback, reinforce accountability, and sustain safe, quality-focused team performance.

4. Customer and Stakeholder Coordination
Strong communication and relationship-management skills, with the ability to coordinate across organizational levels, manage service expectations, and support timely and satisfactory resolution of workplace requests.

5. Control, Reporting and Improvement
Ability to maintain accurate operational records, analyze recurring service issues, support audits, evaluate processes and procedures, and recommend practical improvements to facilities efficiency and service quality.

Job Experience

Facilities Maintenance Experience
Minimum 7 years of relevant experience in facilities, building services, or multi-trade maintenance operations, including practical exposure to preventive and corrective maintenance.

Supervisory Experience
Demonstrated experience supervising maintenance technicians, allocating work, monitoring performance, and coordinating contractors or service providers within an operational facilities environment.

Technical Operations Exposure
Practical experience with building systems and maintenance trades such as HVAC, electrical, plumbing, civil works, carpentry, painting, flooring, or related facilities services.

Compliance and Service Delivery
Experience supporting safety controls, inspections, audit requirements, maintenance documentation, work-order management, customer requests, and service-quality improvement.

Competencies

Education