Assistant Visa and Insurance Manager

Job Summary

Reporting to the Visa and Insurance Manager, the Assistant Visa and Insurance Manager shall be responsible to provide support to the Visa and Insurance Department with business processing, procedures, sales & marketing and achieving the target KPIs.To guide and assist clients through all procedures required to obtain tourist visa permit and travel components suitable for client’s requirement.  To carry out a variety of administrative duties to support the client’s Tourist Visa application and liaise with the relevant personnel to facilitate and complete matters related to the above-mentioned issues.

Job Responsibilities 1

Updates and maintains current information records on Tourist visa requirements and regulations for each country.

Advise accurately on the relevant requirements for the various embassies and consulates.

Ensures correct visa type is applied for and accuracy of information on forms.

Assists clients in completion of the necessary application forms, ensuring all information has been supplied, and submitted on time to the respective visa centers, consulates, or embassies.

Ensure correct visa type is applied for and accuracy of information on forms.

Assist Clients on getting appointments with embassies.

Submits visa applications and collect visa when granted.

Creates and Maintains relationships with Embassies and 3rd Party Centers to Coordinate all visa related issues.

Answers telephonic and written queries related to visa processing and travel insurance and maintaining detailed records of correspondence.

Job Responsibilities 2

Help clients to find suitable Travel Insurance, Air Tickets, Accommodations, International Driving License, etc…

Issuing travel insurance quotations to clients and corporates, compiling necessary reports, and obtaining relevant information.

Upselling and explaining travel insurance policy and coverage.

Prepares and provides invoices for the service.

Collaborates with other team members to plan, direct, and coordinate programs and projects.

Monitors departmental performance, identifying and facilitating opportunities to increase productivity and efficiency.

Manages conflicts and resolves complaints about or within the department.

Maintaining positive relationships with vendors of direct travel, such as car rentals, hotels, and airlines

Additional Responsibilities 3

Job Knowledge & Skills

Broad knowledge in different kinds of visa & travel Insurance application, legal requirements & PPPs for all countries.

Digital literacy for online visa and insurance processes.

Strong organizational skills

Awareness of industry trends and knowledge of popular and upcoming destinations is also important.

Knowledge of travel management processes.

Excellent attention to detail and organizational skills.

Good communication, Sales and customer service, and interpersonal skills

Knowledge in Holidays and Ticketing procedures.

Strong computer skills

Job Experience

Minimum 8 years of total experience

5 years of industry related experience

Minimum 2 year in GCC

Competencies

Education