Bellman

Job Summary

To assist guests with luggage, meeting and greeting guests upon arrival and departure, provide assistance to front desk staff and to concierge, as well as providing lobby doors coverage.

Job Responsibilities 1

• Greeting arriving guests and retrieving their luggage.
• Escorting guests to their rooms, explaining the room facilities
• Deliver luggage, messages, faxes, packages to guests and to undertake various other requests in order to ensure their comfort
• Transport departing guests’ luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for.
• Assist with keeping lobby area clean and orderly
• Ensure that luggage has been stored safely according to prescribed procedures
• Be fully aware of what functions are going on in the hotel
• Provide gracious, attentive, and friendly service

Other duties as required.

Job Responsibilities 2

Additional Responsibilities 3

Job Knowledge & Skills

• Displays emotional maturity and sensitivity in dealing with others.

• Operate with integrity and objectivity at all times

• Organised and demonstrates good planning skills

• Result-oriented

• Responsible

• Integrity

• Communication and Collaboration

• Flexibility

• ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.

Job Experience

Minimum 1 year of experience (required)

Competencies

Education