Employee Travel Coordinator
Job Summary
The Employee Travel Coordiantor reports directly to the General Manager and is responsible for overseeing and coordinating essential operational and regulatory functions within the agency. The primary focus of this role is managing IATA-related transactions and effectively utilizing the BSP Link portal to ensure accurate billing, reconciliation, and control of airline transactions. This position supports the agency’s financial integrity and compliance with industry standards. Acting as a key liaison between travel operations, finance, HR coordination, and external travel industry partners, the Employee Travel Coordiantor plays a critical role in promoting operational efficiency and ensuring alignment with global compliance and business practices.
Job Responsibilities 1
Monitor IATA-related financial obligations, including remittance deadlines, billing notices, and financial security to avoid defaults or suspensions.
Oversee transaction processing, ADM/ACM disputes, billing reconciliation, and refund submissions via the BSP Link portal.
Maintain active communication with IATA and GDS providers for updates, policy changes, and dispute resolutions.
Investigate and resolve billing or transaction discrepancies in coordination with internal teams and IATA support.
Lead submission of IATA’s annual requirements and serve as the main contact during audits or inspections.
Work with the Finance Department to reconcile BSP statements, manage agency debit/credit memos, and ensure accurate reporting.
Liaise with airlines, service providers, and regulatory bodies to support daily travel operations and performance analysis.
Prepare and monitor contracts, license renewals, and documentation for clients, suppliers, and partners.
Ensure compliance with ISO standards, SOPs, and audit requirements; assist in procurement, approvals, and data organization.
Act as the HR liaison for Joury Travel staff, coordinate internal communications, and assist travel consultants with escalated issues.
Job Responsibilities 2
Additional Responsibilities 3
Job Knowledge & Skills
Proficient in IATA BSP Link operations, ADM/ACM processes, GDS systems (Amadeus, Sabre), airline ticketing, and travel industry standards.
Strong understanding of IATA regulations, financial compliance, audit requirements, vendor contracts, and ISO/SOP implementation.
Skilled in resolving billing discrepancies, with strong problem-solving, accuracy, coordination, and stakeholder communication abilities.
Experienced in managing time-sensitive tasks, HR coordination, documentation, and working both independently and collaboratively across teams.
ERP knowledge preferably SAP functional skills are a requirement to be successful in this role
Job Experience
Minimum 5 years working experience, 3 years relevant working experience, 2 years GCC experience is a plus.
Competencies
Education