Facilities Management Manager

Job Summary

Location:
MBRC (Mesaieed)
- Working Days: 6 days per week - Off Day: One weekday (not on weekends) - Working Hours: 9 hours Evening shift (01pm – 10pm) - Public Holidays: May be required to work based on operational needs

Responsible for overseeing all front desk operations while performing overall duty management responsibilities across the facility during the assigned shift. The role ensures high service standards, effective membership management, and smooth coordination of daily operations.
As a Reception Supervisor, the role focuses on managing reception activities, customer service delivery, and membership-related processes. As a Duty Manager, the role involves supervising overall facility operations during the shift, coordinating with different departments, handling

Job Responsibilities 1

Supervise and manage all front desk and reception activities, ensuring efficient delivery service and member satisfaction
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Oversee membership management, including registrations, renewals, and handling member inquiries
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Monitor reception staff performance and ensure compliance with company policies and service standards
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Handle customer feedback, complaints, and service requests promptly and professionally
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Act as Duty Manager during the shift, overseeing overall facility operations and ensuring seamless coordination across all departments
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Coordinate with operations, security, housekeeping, maintenance, and F&B teams to maintain operational efficiency
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Serve as the main point of contact for incidents, emergencies, and escalations, ensuring timely and effective resolution
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Conduct routine inspections to ensure cleanliness, safety, and operational readiness of the facility
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Ensure compliance with health, safety, and operational procedures at all times
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Support sales initiatives, promotions, and member engagement activities
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Assist in identifying opportunities for upselling and improving revenue through front desk interactions
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Maintain accurate reports, records, and shift logs for both reception and operational activities.

Job Responsibilities 2

Additional Responsibilities 3

Job Knowledge & Skills

In-depth knowledge of facilities management principles, including maintenance, operations, and safety regulations, to ensure optimal functionality of physical spaces.

Strong leadership and management skills to oversee facility operations, budgets, and staff effectively.

Excellent communication and interpersonal abilities to liaise with stakeholders, vendors, and service providers to address facility-related needs and concerns.

Proficiency in project management, budgeting, and contract negotiation to plan and execute facility improvement projects within budget and on schedule.

Problem-solving skills and attention to detail to identify issues, implement solutions, and ensure compliance with regulatory requirements in facility management.

ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.

Job Experience

Minimum 8 year(s) working experience, 5 year(s) relevant working experience, 2 year (s) GCC is a plus

Competencies

Education