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GUEST SERVICE AGENT

Date: 09-Oct-2021

Location: QA

Company: Power International Holding

Job Summary

The Guest Services Agent will act as primary provider of direct service to guests as they are entertained at the venue. They are responsible for providing a safe environment for our guests and ensuring all service needs are met. Guest Services Agents may work in positions as needed including; usher, ticket taker, suite staff and door guards for the attractions.

Job Responsibilities 1

Principal Accountabilities

  • Greet guests in a friendly and courteous manner during all interactions. Handle all guest interactions with the highest level of hospitality and professionalism
  • Gives personal attention, takes personal responsibility and uses teamwork when providing customer service.
  • Provides a high level of customer service to ensure Guest Satisfaction
  • Ensures that any special billing instructions are noted and passed on to Cashiers/front desk in a   timely and accurate manner.

 

Job Responsibilities 2

  1. Achieves positive outcomes from Guest queries in a timely and efficient manner through demonstrating a high level of customer service at all times
  2. Monitors guest conduct and provide assistance to guests when necessary
  3. Assists in providing a safe and secure environment for guests
  4. Facilitates materials to guests as needed for events
  5. Responds to phone and walk-in inquiries
  6. Reports any unsafe equipment or situations to supervisor immediately
  7. Establish constructive and cooperative working relationships with others, and maintaining them over time
  8. Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
  9. Keeps up-to-date technically and applying new knowledge to your job.
  10. Completes transactions while handling money responsibly and counting out change accurately to prevent errors
  11. Performs physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials
     

Additional Responsibilities 3

Job Knowledge & Skills

  • Previous experience in a customer-focused industry
  • Strong focus on customer service
  • Basic Accounting
     

Job Experience

Total    10 year(s) On Job      7 year(s) GCC     3 year(s)

Competencies

Agility - Developing
Demonstrates Resilience - Developing
Cultivating Loyalty & Integrity - Developing
Shows Entrepreneurial Spirit - Developing
Demonstrates Accountability - Developing
Strives for Innovation - Developing
Promotes Teamwork - Developing
Focus On Customer Service L1
Accounting And Billing Codes (Invoicing, Activating Discount Codes,Cancellations, Refunds, And Ticket Transfers) L2
Pos And Cash Registers L2
Knowledge Of Theme Park Machines And Equipments L2

Education

High School Diploma in any related field