Guest Service Agent
Date: 12 Apr 2024
Location: QA
Company: Power International Holding
Job Summary
The Guest Services Agent will act as primary provider of direct service to guests as they are entertained at the venue. They are responsible for providing a safe environment for our guests and ensuring all service needs are met. Guest Services Agents may work in positions as needed including; usher, ticket taker, suite staff and door guards for the attractions.
Job Responsibilities 1
Principal Accountabilities
Greet guests in a friendly and courteous manner during all interactions. Handle all guest interactions with the highest level of hospitality and professionalism
Gives personal attention, takes personal responsibility and uses teamwork when providing customer service.
Provides a high level of customer service to ensure Guest Satisfaction
Ensures that any special billing instructions are noted and passed on to Cashiers/front desk in a timely and accurate manner.
Job Responsibilities 2
Achieves positive outcomes from Guest queries in a timely and efficient manner through demonstrating a high level of customer service at all times
Monitors guest conduct and provide assistance to guests when necessary
Assists in providing a safe and secure environment for guests
Facilitates materials to guests as needed for events
Responds to phone and walk-in inquiries
Reports any unsafe equipment or situations to supervisor immediately
Establish constructive and cooperative working relationships with others, and maintaining them over time
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
Keeps up-to-date technically and applying new knowledge to your job.
Completes transactions while handling money responsibly and counting out change accurately to prevent errors
Performs physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials
Additional Responsibilities 3
Job Knowledge & Skills
• Previous experience in a customer-focused industry
• Strong focus on customer service
• Basic Accountin
• ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.
Job Experience
Total 10 year(s) On Job 7 year(s) GCC 3 year(s)
Competencies
Collaboration
Accountability
Resilience
Equipment Management L1
Quality
Event Planning L1
Quality and Safety L1
Guest Relations L1
Leadership
Entertainment Management L1
Education