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Title:  Hostess

Company:  Aura Hospitality


Date:  Apr 1, 2021
Job Summary

Welcomes and seats customers, checks reservations, manages the wait list when the restaurant is busy, and ensures that all parties are seated evenly across the restaurant, so no server is overloaded with work.

Job Roles & Responsibilities
  • Welcoming guests to the venue
  • Providing accurate wait times and monitoring waiting lists
  • Managing reservations
Additional Job Roles & Responsibilities

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services.


Additional Job Roles and Responsibilities (Cont.2)

1. Warmly and graciously greet all guests upon arrival and departure and escort them through the restaurant.
2. Collect customer reservations and practice space management in order to optimize the seating capacity of the restaurant.
3. Manage the waiting list for walk-ins.
4. Provide information to guests regarding set menus.
5. Handle guest special requests and complaints and reporting them to the leaders.
6.Maintain high personal appearance and hygiene standards (hair well-kept and groomed; light and natural make-up; light colors polish; uniform clean, ironed and well-maintained; rocky black shoes)


Additional Job Roles and Responsibilities (Cont.3)
Job Knowledge
  • Strong organizational skills with the ability to monitor the entire dining and bar area
  • Excellent communication skills (via phone and in-person)
Job Skills
Job Experience

Total    3 year(s) On Job      1 year(s) GCC     1 year(s)

High School Diploma in any Related Technical Certificates