HR Operations Director
DZ
Job Summary
Job Responsibilities 1
HR Operating Model & Service Delivery Ownership
Own and continuously refine the end‑to‑end HR operating model, including shared services, in‑house operations, and outsourced activities. Ensure reliable delivery of employee lifecycle processes such as onboarding, offboarding, workforce administration, employee records management, and service desk operations, with clear accountability for quality, consistency, and turnaround times.
HR Systems, Data Integrity & Digital Enablement
Act as the functional owner of the HR systems ecosystem, ensuring data accuracy, process integrity, and effective system utilisation. Lead ongoing system enhancements, integrations, and upgrades in partnership with IT and vendors, while enabling automation, standardisation, and improved access to workforce data and reporting.
Payroll, Benefits & Workforce Administration Governance
Provide governance and oversight of payroll, benefits administration, and workforce administration activities, whether delivered internally or through external providers. Ensure accuracy, timeliness, and control across all payroll cycles, benefits processes, and employee transactions, with strong coordination across HR, Finance, and third‑party providers.
People Governance, Compliance & Risk Control
Ensure HR operations comply with applicable employment regulations, internal policies, and governance standards across all operating locations. Lead HR audits, policy governance reviews, and operational risk assessments, embedding controls that mitigate people‑related risk and protect the organisation from compliance failures.
Process Excellence & HR Operations Transformation
Drive continuous improvement across HR operations through process simplification, standardisation, and digitisation. Lead operational transformation initiatives that improve efficiency, reduce manual effort, enhance employee experience, and support scalability as the organisation grows or restructures.
HR Analytics, Reporting & Operational Insight
Establish and govern HR operational metrics, service level agreements, and dashboards to track performance, trends, and issues. Use workforce data and people analytics to provide actionable insight to HR leadership and the business, supporting informed decision‑making and operational prioritisation.
HR Operations Leadership & Capability Building
Lead, develop, and hold accountable HR operations and shared services teams, building technical capability, service mindset, and operational discipline. Manage HR operations budgets, vendor relationships, and resource allocation to ensure cost‑effective delivery and sustained service quality.
Job Responsibilities 2
Additional Responsibilities 3
Job Knowledge & Skills
HR Operations & Service Delivery Design
Strong understanding of how to design, operate, and optimise end‑to‑end HR operations and shared services models that deliver consistent, high‑quality employee services at scale.
HR Systems & Process Automation
Deep knowledge of HRIS platforms, system integrations, and process automation, with the ability to translate business requirements into efficient digital HR solutions.
Payroll, Benefits & Workforce Administration Controls
Solid expertise in payroll governance, benefits administration, and workforce data management, with an emphasis on accuracy, control, and risk mitigation.
People Governance & Compliance Frameworks
Comprehensive understanding of HR governance, policy management, and employment compliance requirements, and how to embed controls into HR operational processes.
Operational Leadership & Change Execution
Proven capability to lead teams through operational change, drive continuous improvement, manage stakeholders, and maintain service continuity during transformation.
Job Experience
Competencies
Education