Insurance Team Leader

Job Summary

The Insurance Team Leader is responsible to oversee and manage a team of insurance professionals, ensuring efficient operations, high-quality service delivery, and achievement of team goals within an insurance organization. This role involves providing leadership, guidance, and support to team members, monitoring performance, and implementing strategies to optimize productivity and client satisfaction. Additionally, Insurance Team Leaders collaborate with internal stakeholders, including underwriters, claims processors, and sales teams, to streamline processes, resolve issues, and achieve business objectives. They play a critical role in fostering a positive team culture, promoting professional development, and driving performance excellence within the insurance team.

Job Responsibilities 1

Oversee and guide a team of insurance agents, ensuring they are motivated, trained, and equipped to meet their goals.

Track team performance metrics such as sales targets, customer satisfaction, and policy renewals to ensure objectives are met.

Provide ongoing training and development opportunities to enhance the skills and knowledge of team members.

Coordinate workflows within the team to ensure efficient processing of insurance applications, claims, and customer inquiries.

Implement quality assurance measures to uphold standards of service and compliance with regulatory requirements.

Handle escalated customer issues and complaints, demonstrating strong communication and problem-solving skills.

Collaborate with senior management to develop and implement strategies for achieving team and organizational objectives.

Assess risks associated with insurance policies and claims, implementing strategies to mitigate potential losses.

Stay informed about industry trends, competitor activities, and regulatory changes to inform decision-making and strategy development.

Reporting: Prepare and present regular reports on team performance, including key metrics, trends, and areas for improvement, to senior management.

Job Responsibilities 2

Additional Responsibilities 3

Job Knowledge & Skills

Proficient in insurance principles, including policy administration, underwriting, and claims processing, to effectively lead and guide the team.

Strong leadership and interpersonal skills to motivate, coach, and mentor team members, fostering a collaborative and high-performing work environment.

Excellent communication abilities to liaise with clients, internal stakeholders, and senior management, ensuring clarity, transparency, and alignment of objectives.

Analytical mindset to assess team performance metrics, identify areas for improvement, and implement strategies for optimizing productivity and client satisfaction.

Adaptability and problem-solving skills to navigate challenges, resolve issues, and drive innovation in insurance operations management.

Job Experience

Minimum 8 year(s) working experience, 5 year(s) relevant working experience, 2 year (s) GCC is a plus

Competencies

Education