Learning and Development Officer

Job Summary

The Learning and Development Officer is responsible to coordinate and communicate with participants and vendors, business and assisting with scheduling, tracking certificates and attendance of the employees ensuring effective administration and upkeep of training data and plans. To assist and coordinate the L and D operations that support the completion of yearly plans and targets.

Job Responsibilities 1

Support in creating a standard process for Vendor management, TNA, and LMS administration, and communicate to all operations teams across the business to ensure alignment with standard processes

Coordinate the processes related to Training Vendor management with the relevant stakeholders to ensure the academy programs run smoothly and timely.

Coordinate with participants and vendors to ensure SLA is met including scheduling, tracking certificates, recording attendance, and closing with vendors.

Conduct Training Needs Analysis.

Coordinate the Induction process aligned to onboarding protocol

Perform the LMS administrative tasks for Company and assist the clusters’ operational teams to ensure consistency and validity 

Produce weekly reports on training operations that help the management make informed decisions

Collate monthly and annual training reports of all clusters to help build overall executive reports.

Liaise with operations teams in all groups to ensure standard processes

Other administrative tasks to support the L and D function, including research and development.

Contribute to the preparation of timely and accurate reports to meet departmental requirements, policies and standards.

Contribute to the identification of opportunities for the continuous improvement of systems, processes and practices to increase productivity and operational efficiency and adhere to all relevant department’s policies, processes, procedures and instructions so that work is carried out in a controlled and consistent manner.

Follow all relevant organizational HSE and QM policies, processes, procedures and instructions to ensure Health, Safety and Quality compliance in all aspects of work and ensure commitment to a culture of continuous improvement by complying with Quality Management System processes, providing and receiving constructive feedback, to meet quality standards and stakeholder expectations.

Job Responsibilities 2

Additional Responsibilities 3

Job Knowledge & Skills

Solid understanding of adult learning principles and instructional design methodologies to create effective training programs.

Strong communication and presentation skills are essential for delivering training sessions and facilitating learning experiences for employees.

Proficiency in learning management systems (LMS) and e-learning tools enables efficient management and delivery of training content.

Knowledge of performance management processes and employee development strategies enhances the ability to align training initiatives with organizational goals.

Experience in conducting needs assessments, designing learning materials, and evaluating training effectiveness allows for the development of targeted and impactful learning solutions.

ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.

Job Experience

Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus

Competencies

Education