Patient Experience Officer

Job Summary

To administer and support the patient life cycle to meet the company’s objectives of profitability, patient satisfaction, and stakeholder experience. To combine leadership skills with a desire to provide a positive patient experience to lead the patient success team. To organize and develop a way to measure how patient perceive the product and/or service the healthcare facility provides. 

Job Responsibilities 1

Ensure that a positive patient experience is well maintained in the area.

Assist in planning, directing, and overall coordination of Guest Relations services.

Interact directly with patients, families, visitors, and staff daily. 

Facilitate real-time service recovery by directly connecting with the patient and their family.

Coordinate and maintain staff competency in the area of bereavement and family and patient-centered care.

Serve as a bereavement resource while on duty. In consultation with the Director, implement an effective customer relationship management system to foster customer loyalty 

Job Responsibilities 2

Oversee the day-to-day patient operations to ensure a delightful customer experience at all stages of the patient engagement.

Assist the Director in coordinating with internal teams to deliver seamless patient service.

Assist the Director in establishing value generating business partnerships.

Oversee the day-to-day partner operations to ensure a fruitful partner experience 

Additional Responsibilities 3

Job Knowledge & Skills

Strong Knowledge of the Healthcare industry

Ability to analyze data in an accurate and time-efficient manner

Understanding of confidentiality and safeguarding procedures

Excellent customer service and the ability to communicate efficiently

Interested in skills training and development

Good at problem-solving and multitasking 

Professional, flexible, and positive

Willingness to work as part of a team

Ability to work autonomously

Ability to work to a very high standard

ERP knowledge, preferably SAP functional skills, are a requirement to be successful in this role 

Job Experience

Minimum 4 years of experience (required)

Experience work in healthcare facility (preferred)

Minimum 2 years in GCC (preferred) 

Competencies

Education