Operations Associate

Job Summary

The Operations Associate in entertainment operations is involved in supporting day-to-day operational activities to ensure smooth venue functioning, guest satisfaction, and adherence to safety protocols. They assist in coordinating event logistics, managing inventory, and providing general operational support to enhance the overall guest experience. Additionally, Operations Associates contribute to maintaining a positive and efficient work environment by collaborating with team members and assisting in various operational tasks as needed.

Job Responsibilities 1

Supervise and lead research, development and execution of all Consumer Event Operations.

Collaborate with Entertainment Theming, Operations, Production, Tactical Events and Theatrical Services teams to achieve project goals and objectives including the Consumer Events rehearsal, install, and strike plans.

Supervise Consumer Events and Entertainment Department expense, labor, and capital budgets that align with Park and Departmental objectives, including requisitions, purchase orders, tracking and follow up.

Supervise the recruitment, hiring, development, performance and evaluation of the internal Consumer Events teams.

Supervise the quality assurance of Consumer Events product and support areas.

Develop, implement, and supervise the Consumer Events department training programs.

Create an inspiring team environment with an open communication culture. Accountable for inventory level.

Monitor team performance and report on metrics and organization objectives Identifies training needs and provide coaching.

Recognize high performance and reward accomplishments. Suggest and organize team building activities.

Handle all purchase requests / orders and delivery.

Coordinate closely with central functions related to (Finance , Human resources , procurement , IT , legal and Marketing ) to implement Company policies .

Initiate and promote birthdays , events to attract more clients and generate more revenues .

Oversee all the machines and tools functionality including maintenance.

Responsible for manpower planning (attendance , leave planning , salary process , replacement ) under HR supervision .

Handle employee disciplinary and work environment awareness.

Job Responsibilities 2

Additional Responsibilities 3

Job Knowledge & Skills

Understanding of day-to-day venue operations, including ticketing, crowd management, and facility maintenance.

Proficiency in coordinating event logistics such as setup, teardown, and equipment management to ensure smooth event execution.

Strong interpersonal skills to interact with guests, address concerns, and provide assistance, enhancing overall guest satisfaction.

Knowledge of safety protocols and emergency procedures to maintain a safe environment for guests and staff during events.

Ability to work effectively in a team environment, collaborating with colleagues to achieve operational goals and deliver exceptional guest experiences.

ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.

Job Experience

Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus

Competencies

Education