Senior Client Relations Executive

Job Summary

The Senior Client Relations Executive is responsible to identify new clients, develop professional relationships with them, meet targeted sales goals, explore new market opportunities, and act as a bridge between external clients and the organization. The role is responsible for finding new business opportunities, engaging with prospects, developing proposals, handling the contract process, and managing existing client relationships. 

Job Responsibilities 1

Cultivate and maintain relationships with existing clients, understanding their needs and ensuring satisfaction with products or services.

Identify new business opportunities and potential clients through market research, networking, and referrals.

Develop and implement strategies to acquire new clients and expand the organization's client base.

Collaborate with internal teams to ensure seamless delivery of products or services to clients, meeting their expectations and deadlines.

Conduct meetings and presentations with clients to understand their goals, address concerns, and explore opportunities for upselling or cross-selling.

Negotiate contracts and agreements with clients, ensuring terms are favorable and aligned with organizational objectives.

Serve as the primary point of contact for client inquiries, escalations, and issue resolution, providing exceptional customer service.

Monitor client satisfaction and feedback, proactively addressing issues and implementing improvements as needed.

Prepare regular reports and updates on client engagement activities, outcomes, and revenue projections for senior management.

Stay abreast of industry trends, market developments, and competitor activities to identify opportunities for business growth and differentiation.

Job Responsibilities 2

Additional Responsibilities 3

Job Knowledge & Skills

In-depth understanding of the Company's products or services and how they meet the needs of clients.

Knowledge of industry trends, market conditions, and competitors to identify opportunities and challenges.

Familiarity with client relationship management principles and strategies to build and maintain strong client partnerships.

Understanding of sales and marketing principles to support client acquisition and retention efforts.

Knowledge of customer service best practices and techniques to ensure positive client experiences.

Excellent communication skills, including verbal and written communication, to interact effectively with clients, colleagues, and stakeholders.

Strong interpersonal skills to build rapport and trust with clients and establish long-term relationships.

Negotiation skills to address client concerns, resolve conflicts, and reach mutually beneficial agreements.

Problem-solving abilities to identify issues or challenges and develop creative solutions to address them.

Time management skills to prioritize tasks, manage multiple client accounts, and meet deadlines.

ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.

Job Experience

Minimum 8 year(s) working experience, 5 year(s) relevant working experience, 2 year (s) GCC is a plus

Competencies

Education