Senior Ground Handling Station Manager
Job Summary
The Senior Ground Handling Station Manager is the primary leader responsible for overseeing and managing all operational aspects of Ground Handling services. This role ensures the safe, efficient, and cost-effective delivery of ground handling services to all customer airlines, maintaining full compliance with company policies, local regulations, and international standards (IATA, ICAO).
Job Responsibilities 1
Supervision of Daily Operations: Direct and monitor all phases of ground operations, including ramp handling, baggage sorting, cargo handling, aircraft pushback, de-icing (if applicable), and passenger services to ensure On-Time Performance (OTP) targets are met.
Safety and Security: Enforce rigorous adherence to all safety, security, and quality assurance procedures. Conduct regular audits and inspections (e.g., Ramp Safety Audits) and manage corrective actions. Act as the primary liaison for local security and regulatory bodies.
Irregular Operations Management: Lead the station’s response to all operational disruptions (weather delays, technical issues, capacity shortages, diversions) by implementing contingency plans and ensuring timely communication.
Resource Allocation: Optimize the deployment of manpower (staff scheduling, overtime management) and Ground Support Equipment (GSE) to meet operational demands efficiently and within budget.
Team Leadership: Provide strong, visible leadership to all subordinate staff, including Managers, Supervisors, Agents, and Workers. Foster a culture of safety, quality, and accountability.
Performance Management: Set performance goals, conduct regular performance reviews, and manage disciplinary actions when necessary.
Training and Development: Identify training needs and ensure all staff are current with required certifications (e.g., Dangerous Goods, Load Control, Safety). Develop local training programs to enhance skill sets.
Job Responsibilities 2
Budget Oversight: Manage, and control the station's annual operating budget (P&L responsibility). Monitor expenditures and identify cost-saving initiatives without compromising safety or quality.
Customer Airline Relations: Serve as the primary point of contact for all client airlines and airport stakeholders (Airport Authority, Air Traffic Control, Customs/Immigration).
Reporting and Analysis: Generate detailed operational reports on performance metrics (e.g., OTP, Mishandled Baggage Rate, safety incidents, utilization rates) and present findings and recommendations to senior management.
Regulatory Compliance: Ensure the station and all personnel operate in strict compliance with the regulations set by the Civil Aviation Authority (CAA), airport specific rules, and international bodies (IATA/IOSA standards).
Audit Readiness: Prepare the station for internal and external audits and inspections, ensuring all documentation and processes are in order.
Process Improvement: Continuously review and improve station procedures and manuals to maximize operational efficiency and service quality.
Additional Responsibilities 3
Job Knowledge & Skills
Strategic Leadership: Proven ability to manage large teams, think strategically, and execute complex operational plans under pressure.
Financial Acumen: Strong budget management skills and P&L understanding.
Communication: Excellent verbal and written communication skills in English and Arabic. Ability to effectively liaise with senior management, clients, and front-line staff.
Problem-Solving: Decisive and effective crisis management skills, particularly in dealing with operational irregularities.
IT Proficiency: Competent in using standard Microsoft Office applications and industry-specific operational software (e.g., DCS, flight tracking, resource management systems).
Job Experience
Minimum 8 years working experience, 5 years in a relevant supervisory position, 2 years GCC experience is a plus
Competencies
Education