Senior Technical Service Officer
Job Summary
The Senior Technical Service Officer in property management involves ensuring the competent delivery of a responsive repairs service and planned maintenance programs to maintain properties effectively. This role focuses on overseeing technical operations, managing maintenance programs, and ensuring the efficient functioning of properties through day-to-day activities. The Senior Technical Service Officer plays a key role in maintaining the physical structure, systems, and equipment of properties to meet the needs of tenants and property owners .
Job Responsibilities 1
Supervise the maintenance and management of properties, including coordinating with site teams and sub-contractors
Manage the fault reporting system with tenants, ensuring timely resolution of reported issues
Ensure the competent delivery of a responsive repairs service to address property maintenance needs promptly.
Manage planned and cyclical maintenance programs to maintain properties effectively •
Handle day-to-day technical operations within the property management environment
Oversee sub-office staff administration and supervising day-to-day operations, maintenance, and works of the building or building services.
Provide professional technical support for routine and emergency situations, offering technical advice, recommendations, and budgetary forecasts.
Ensure properties are compliant with regulations and standards related to maintenance and technical operations.
Collect and store data on properties, repairs, maintenance costs, security information, rental income, insurance costs, and leases for accurate record-keeping
Implement preventive maintenance tasks such as cleaning, inspections, repairs, and pest control to maintain property condition and prevent issues
Job Responsibilities 2
Additional Responsibilities 3
Job Knowledge & Skills
Advanced technical expertise in building systems such as HVAC, plumbing, and electrical.
Leadership skills to manage technical service teams and coordinate maintenance activities.
Knowledge of property management regulations and compliance requirements.
Strong problem-solving abilities to diagnose and resolve complex technical issues.
Effective communication skills for interacting with tenants, contractors, and property owners.
ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.
Job Experience
Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus
Competencies
Education