Stores Operations Manager

Job Summary

The Stores Operations Manager in retail operations is responsible to oversee and optimize the daily operations of retail stores to ensure efficiency, productivity, and profitability. This role involves managing store personnel, inventory, and resources, as well as implementing operational strategies to enhance the customer experience and drive sales. Additionally, Stores Operations Managers are responsible for ensuring compliance with Company policies, procedures, and standards, as well as maintaining a safe and organized store environment. They play a crucial role in coordinating with various departments, such as merchandising, marketing, and logistics, to support store initiatives and achieve business objectives. Overall, their goal is to streamline store operations, improve performance metrics, and contribute to overall business success.

Job Responsibilities 1

Oversee the day-to-day operations of retail stores, including staffing, scheduling, and workflow management.

Ensure efficient and effective inventory management, including receiving, stocking, and replenishment processes.

Implement and enforce operational policies and procedures to maintain consistency and compliance across stores.

Monitor store performance metrics, such as sales, conversion rates, and customer satisfaction, and take corrective actions as needed.

Develop and maintain relationships with vendors and suppliers to ensure timely delivery of merchandise and supplies.

Train and develop store staff on operational procedures, customer service standards, and product knowledge.

Address customer complaints and inquiries promptly and professionally, seeking resolution to ensure customer satisfaction.

Collaborate with other departments, such as merchandising and marketing, to execute promotions, campaigns, and store initiatives.

Manage store budgets and expenses, optimizing resource allocation to maximize profitability.

Stay updated on industry trends, best practices, and technology advancements to continuously improve store operations and customer experience.

Job Responsibilities 2

Additional Responsibilities 3

Job Knowledge & Skills

Comprehensive understanding of retail operations, including inventory management, staffing, and customer service.

Strong leadership and managerial skills to effectively oversee store teams and drive operational excellence.

Excellent organizational abilities to manage multiple tasks and priorities in a fast-paced retail environment.

Proficiency in retail management software and systems to track inventory, analyze sales data, and monitor performance.

Effective communication and interpersonal skills to liaise with staff, customers, and stakeholders to ensure smooth store operations.

ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.

Job Experience

Minimum 8 year(s) working experience, 5 year(s) relevant working experience, 2 year (s) GCC is a plus

Competencies

Education