Revenue Specialist (Ground Handling) - Airport Operations

Job Summary

The Revenue Specialist (Ground Handling) manages the complete revenue cycle for ground handling services, ensuring accurate source-data validation, timely invoicing, reconciliation, collection follow-up and complete supporting documentation through the approved invoicing system, ERP and workflow tools. The role verifies mandatory and optional service charges against applicable tariffs, contractual terms, payor details, due dates and tax requirements before invoices are issued.

The role coordinates with ground handling companies, internal operational teams, Finance and Information Technology to resolve billing discrepancies, manage approved refunds and difference invoices, maintain customer and service master data, and support system configuration for new revenue items. The Revenue Specialist also monitors unbilled services and collections, performs periodic reconciliations, prepares management reports and maintains audit-ready records across the revenue process.

Job Responsibilities 1

1. Ground Handling Revenue Control and Billing

• Track, control, invoice and report all ground handling service and concession revenue data.

• Invoice mandatory and optional ground handling services accurately and within the required billing timetable.

2. Source Data Validation

• Validate service and operational data received from ground handling companies and internal teams before billing.

• Confirm completeness and accuracy of billable transactions and follow up promptly on missing or inconsistent data.

3. Tariff, Tax and Invoice Verification

• Verify applicable tariffs, payors, due dates, tax rates and contractual billing requirements before invoice issuance.

• Ensure invoices are issued and delivered to customers accurately and on time.

4. Master Data and System Configuration

• Maintain accurate customer and service master data for ground handling companies in approved systems.

• Support fee-schedule updates and configuration of new revenue items within the invoicing system and ERP.

5. Unbilled Services, Adjustments and Penalties

• Monitor unbilled services and coordinate required actions to achieve complete and timely billing.

• Process approved refund and difference invoices through established workflows, reject invalid returns and post valid transactions in the ERP.

• Calculate and invoice late-payment penalties in accordance with the applicable contract.

6. Allocation and Collection Follow-Up

• Validate allocations for tools, equipment and materials used by ground handling companies.

• Monitor collections against issued invoices and contact customers to support timely settlement of outstanding amounts.

7. Reconciliation, Reporting and Audit Support

• Conduct periodic revenue reconciliations, investigate differences and report outcomes to management.

• Prepare periodic revenue reports with complete audit documentation and supporting records.

8. Data Integrity, Issue Resolution and Records

• Collaborate with Information Technology to resolve billing errors and maintain system and data integrity.

• Archive invoices, reconciliations, reports and supporting documents in accordance with approved recordkeeping requirements.

Job Responsibilities 2

Additional Responsibilities 3

Job Knowledge & Skills

1. Ground Handling Revenue Management

Understands the billing cycle for mandatory and optional ground handling services, related tariffs, operational source data and revenue controls.

2. Billing, Accrual and Reconciliation

Applies accurate billing, accrual, adjustment and reconciliation practices while maintaining a clear audit trail.

3. Contract and Tariff Interpretation

Interprets ground handling agreements, fee schedules, tariff provisions, penalty clauses and tax requirements and converts them into accurate billing transactions.

4. Data Analysis and Reporting

Analyses revenue and consumption data, identifies exceptions and produces clear, accurate reports for operational and management use.

5. Stakeholder Coordination and Issue Resolution

Communicates effectively with internal departments and concessionaires to resolve discrepancies, complaints and billing matters in a professional and timely manner.

Job Experience

Ground Handling Revenue Experience: 3+ years of relevant experience

Experience in revenue accounting, billing, receivables or commercial finance, including transaction validation, invoicing and reconciliation activities.

Airport or Ground Handling Environment: Relevant sector exposure preferred

Experience within an airport operator, ground handling business or comparable aviation environment is an advantage, including exposure to GCC airport operations.

Reconciliation and Control Experience: Demonstrated hands-on capability

Experience reconciling revenue, accruals, invoices, contracts, system reports and supporting operational data, with timely investigation of variances.

Cross-Functional Coordination Experience: Demonstrated stakeholder management

Experience coordinating with Commercial, Accounting, IT, technical teams, auditors and external business partners to resolve billing and contractual issues.

Reporting and Audit Support Experience: Demonstrated reporting discipline

Experience preparing periodic revenue reports, audit schedules, management information and complete supporting documentation.

Competencies

Education